How much is the shipping cost?
We offer FREE SHIPPING on certain products.
How can I track the progress of my order?
We’ll keep you posted all way through! After you order, you will be receiving an order confirmation from us. Please allow 24 hours for the orders to processed and dispatched. Once your order is processed, you will receive an email and an phone call with a tracking number. Another email will be sent, so you can track the delivery status of your order. To make sure you don’t miss your order, you will receive a phone when the order is on its way and once the item is delivered at your doorstep.
All orders are processed within 24 hours. However, our dispatching facility operates from Monday-Friday 9 AM – 7PM. If you order on a Friday, orders are dispatched on the next business day, Monday.
Dispatch is when the item(s) are collected by our delivery partner from our warehouse. From dispatch, transit times may vary depending on location. Please refer to the estimated transit times below.
How long does it take for my order to arrive?
Expected delivery time: 1-11 business days (Saturday-Thursday) depending on location upon dispatch
Note: We work hard to process all orders as quickly as possible and we will generally send an email to let you know when your order has been dispatched or if we anticipate delays.
If I order several items, will they be delivered at the same time?
It is a standard practice that we ensure all items ordered are dispatched at the same time if the product is available.
How can I change my delivery address?
If you need to change your delivery information, please contact our team at +2 0100 611 9598 or email@example.com
I have not heard from your delivery company yet. What do I do?
contact our team at +2 0100 611 9598 or firstname.lastname@example.org
What do I do If I missed my delivery?
If in case you receive a “sorry we missed you” card or missed a delivery, please contact our customer care team immediately at +2 0100 611 9598 or email@example.com
to arrange a re-delivery of your order. Please note that the courier gives a specific time frame to arrange the redelivery and applicable re-delivery fee will apply.
I live in an apartment; can the courier deliver upstairs?
Due to our delivery policy and to ensure the safety of our customers and delivery partners. We delivery till 4th floor above that will be extra charge to help you carry the items into your home.
Can I choose a specific date for delivery?
Yes. Delivery of orders are controlled by our delivery partners and they provide a delivery time frame between 12pm to 6pm depending on your location.
If I am paying for delivery, can I receive my product quicker?
We currently deliver within 1-7 business days to most regional and rural areas which is pretty speedy (especially compared to other furniture retailers). We’re passionate about delivering the best service to our customers so we’ll continue to figure out easier and quicker delivery options.
PRODUCTS & STOCKS
Does my purchase come with a warranty?
Our warranty generally cover 5 years period against any manufacturing defects and any other issues with the materials that have been used.
I received the wrong product, what should I do?
If in case you receive the wrong product, please contact our customer care team immediately at +2 0100 611 9598 or firstname.lastname@example.org.
Just simply provide us your order number and a photo of the item you received (showing the product information) and we will arrange a delivery of the right item as soon as possible.
I received my order but there are missing parts, what do I do?
take a photo of the assembly instruction identifying the missing parts and email to +2 0100 611 9598 or email@example.com. We will immediately send the missing parts via express post.
What if there’s a Manufacturer defect on the item?
All goods are free from defects and workmanship, are of acceptable quality and durability for the purpose for which they are designed.
In the event that you received a product with manufacturing defect, such as missing parts, or in a way hindered of the product’s usability for the purpose it was designed and manufactured, please take photos or video clearly illustrating the problem and contact us as soon as possible, ideally within 21 days after receiving your delivery.
The best solution to any product fault depends on the nature of the fault itself, and the outcome that works best for you. We will work collaboratively with you to find a solution that you’re happy with. For example, we may arrange one or a combination of the following:
- Send you any missing parts or components;
- Suggest a method self-repair
- Arrange a repair
- Replace the product (subject to availability);
- Offer you an alternative product; or
- Offer a partial or full refund, refund will be processed via original payment method.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
We assess all warranty claims on a case-by-case basis to make sure every claim is handled fairly. We will not charge you a return delivery fee if we deem that the appropriate measure. Additionally, we will not ask you to pay for the delivery fee for any replacement product either.
Do you have a showroom?
No. We do not have a showroom at the moment but do not worry as we provide a detailed information and photos of the products in our website to ensure that it is an exact representation of our items.
Do you assemble products for your customer?
Yes we do.
PAYMENTS & PROMOTIONS
How can I pay for my order?
Eliving accepts all major credit cards – Visa, MasterCard, Meeza and all other cards within the country
How do I get 0% finance?
We offer installments with bank MISR, Emarates NBD, MASHREQ and VALUE
Are my card details secured?
Yes. For security purposes we do not store client card information in our system.
How do I use my promo code?
All promo codes have time validity and is applicable to certain products. You may just simply enter code on promo code section and discounts will be applied accordingly. For further assistance, please contact our customer care team at +2 0100 611 9598 or firstname.lastname@example.org.
Returns, Refunds & Exchanges On Sale Items
We do not offer refunds, returns or exchanges on sale items due to change of mind. We will meet our obligations under the Consumer Law if a product is faulty or damaged.
Can I pay for the products upon delivery?
We regret to inform you that we don’t offer a “cash on delivery” payment option.